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ASK THE EXPERT - Making Every Hire Count! |
| December 1st, 2009 01:18:36 pm |
Have you ever wondered about the costs of hiring the wrong person? You ALWAYS have to start the hiring process over – and you still can make costly and time consuming mistakes. Having an effective hiring process allows your organization to hire the right person for the job, job after job. It’s critical to organizational success! Making Every Hire Count enables you to achieve organizational objectives, minimize recruiting costs, satisfy customers, improve employee morale, mitigate organizational risks, increase productivity and make management’s job easier. This process impacts any organizational members who play a role in the hiring process.
I’d like to hear from you about your thoughts and questions regarding: the importance of making every hire count, understanding management’s role in the hiring process, understanding the key steps in the hiring process, analysis of the different methods for assessing job applicants, understanding how to keep emotions from adversely affecting the hiring process, understanding how to conduct effective, legal and informative interviews, and understanding ways to check references.
Please feel free to weigh in and we promise to share your thoughts and questions and respond throughout the month of December.
Talk to you soon!
Charles Parnell
HPI Strategic Partner |
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Comments on this blog
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Friday, December 4th 2009 by Jerry
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Charles, I really enjoyed your insight on this topic. I have managed thousands of people in my career and have made all the usual mistakes. It is difficult to think that I don't necessarily know who is right for a particular job, however, it certainly makes sense that if you add objectivity to the hiring process that your success rate will improve. I wonder what advice you would give us about the financial impact of making hiring mistakes, especially at the professional level?
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Wednesday, December 9th 2009 by Charles
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Jerry - The financial impact of hiring mistakes is significant. The related hiring costs are: onboarding, on the job training, and training and development (which could include coaching, counseling and training). If there is a termination (voluntary or involuntary), the organization does not get a return on its investment in human capital. The research indicates that the replacement costs for a professional employee is at least twice his/her annual salary. This is direct cost. When you add the benefits (indirect costs), the impact is greater. This is a tangible reason to make every hire count! Thanks for your insight and question!
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Monday, December 14th 2009 by Nils Desmet
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Charles,
We have hired more than 5 people for one job, we keep having to reintroduce them to our clients, to whom it shows as inconsistent, hard to work for etc. and can leave the wrong message. Is there any advice you can give us for the initial term, so that we can approach things better. Would it be OK to leave the person on the background for about 2 months?
Nils
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Thursday, December 17th 2009 by Jerry
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Nils:
I'd also like to weigh in on your comment. Just imagine the cost of having to replace one position 5 times. Think about the cost related to client goodwill, not to mention all of the training time, payroll expense, learning curve, etc. You are on the right track by considering a hiring system like TriMetrix. You need to add objectivity to your process, and then continue to work with someone like Charles to help you work through the root cause of the hiring problems. Obviously, if you can keep an employee away from your public until you are more certain of their longer term employment, all the better. For most of us smaller business owners this is not a luxury we can afford. I admire your continued effort to improve your hiring processes.
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Friday, December 18th 2009 by Charles
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Nils: I definitely agree with Jerry's comments. If you keep people in front of your clients who are not competent or unhappy, they will send the wrong message to them about your organization. I would definitely keep them away- to the extent that you can. It's difficult enough to build and sustain a customer base without this added problem. We're convinced that the hiring process we will put in place will get the RIGHT PEOPLE in the jobs - just hold on!
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