Human Resources Course Descriptions
Alphabetical by Title
Assertiveness Training
Our process guides the participant step-by-step to acquire assertiveness skills. Included is a definition of assertiveness. What is the difference between aggressive, assertive and non-assertive behavior? Strong emphasis is placed on practicing a 4-point statement in expressing oneself. This process may be included in Coaching Intervention and/or Employee Counseling when appropriate.
Conflict Management
This program will help you understand the three types of conflict - interpersonal, intrapersonal, and personal/functional. Learn how to recognize the two perspectives from which conflicts arise. Discover how to present strategies for preventing and resolving conflicts by building trust and enhancing communication.
Employee Counseling
Do you have an employee in your organization that needs coaching? Typically, our clients look to us to troubleshoot behavioral situations with employees. This may include coaching sessions with his or her boss, direct reports, or with peers. In most cases, through application of our techniques, problems are resolved within six months.
Harassment / Hostile Work Environment
Learn what the courts are requiring employers to do to avoid liability. Take proactive steps for avoiding sexual and other types of harassment in the workplace. Managers/supervisors will learn how to handle a complaint from beginning to end, including how to conduct an investigation, gather facts, and avoid making judgments. In addition, all employees will be educated on the topic through a separate orientation session, which will be tailored to relate directly to your written sexual harassment policy.
Interviewing Techniques
Learn how to develop interview objectives and how to obtain the needed information from the applicant. Learn how to conduct "behavioral" interviews and avoid discriminating questions and remarks. Improve your organization's effectiveness by hiring the best candidate, using our unique assessment tools.
Progressive Discipline
Learn how to conduct the disciplinary interview and the seven steps of due process. Other key issues include: conducting a legal termination, liability for supervisors, how to give feedback, and where conflict comes from and how to deal with it. Be prepared to effectively handle one of the most difficult responsibilities of a manager or supervisor.
